Trustworthy AI Made Approachable

VIEW IN BROWSER Riley Coleman August 2023 Rubber-Stamp Syndrome In this issue Are you inadvertently giving up your control of decisions? Automation Bias Unpacked Real-World Case Study _____________________ Practical Strategies for different AI Risk levels G'day, Today I want to share something saw while working with a client's team and how to prevent it happening to you. I saw something concerning while working with a design team on AI adoption. They proudly walked me through their...

VIEW IN BROWSER Riley Coleman Feb 2025 Building AI Governance : Co-Design Workshop design (Part 2 ) In this issue Workshop Prep Workshop Approach G’day! Apologies for sending this out late this week. But lets dive in ay!When the customer insights team at Financial Services Corp wanted to implement sentiment analysis on customer calls, they didn't reach for a dusty governance policy. Instead, they pulled up a simple decision map that showed exactly what ethical considerations to address at...

VIEW IN BROWSER Riley Coleman Feb 2025 Building AI Governance That Teams Actually Use (1/3) In this issue Dusty Policy to Decision Support 3 part framework to co-designing AI governance Step 1 : Planning Phase Common Pitfalls Downloadable Templates Last month, I spoke to an Executive about their failed AI governance framework gathering dust in a shared drive. Their legal expert and outside consultants spent months crafting detailed policies. The result? A 38-page document that, while...

VIEW IN BROWSER Riley Coleman Feb 2025 DeepSeek: When Technical Brilliance Meets Ethical Challenges let's talk about why G’day! What a start to the year when it comes to AI announcementsMany of you would have seen the news that a chinese company just released a new market leading AI model called DeepSeek. Their achievement is remarkable: creating AI models that match or exceed Western capabilities at just 5% of the cost. The impact was immediate and dramatic - Nvidia's stock dropped 17%, and...

VIEW IN BROWSER Riley Coleman August 2023 The Great AI Ethics Retreat In this issue What happened What you can do f Happy New Years!I know seems kind of late to be saying it, but its the first newsletter in 2025. I hope you all had an awesome festive season. Let's kick off this year, with some concerning news. I've noticed a troubling shift in the last couple of months. It keeps me awake at night. The new AI guardrails to protect our digital lives are being dismantled, piece by piece, often...

VIEW IN BROWSER Riley Coleman December 2024 5 AI Movie Predictions That Came True in 2024 And whats coming in 2025 G’day AllI just wanted to write a quick note to say thank you for joining my newsletter and I hope you continue to find value in the coming year. Read to the bottom for Announcement for whats coming in 2025 and get a special Christmas Gift just for my Newsletter readers. Enjoy your holidays - maybe catch one of these movies mentioned below. Hollywood’s Crystal Ball: Not So Far...

VIEW IN BROWSER Riley Coleman August 2023 The next wave of AI is here AI Agents Are you ready? In this issue What are AI Agents? The new mental model you need Review of Salesforce's Agent Force Each tech wave has redefined work as we know it. From the impact of email and instant messaging in the early 2000s, to the 2010s' mobile revolution that put powerful computers in our pockets. AI has evolved even more. In 2015, it was Netflix-style recommendations. By 2020, we had self-driving cars....

VIEW IN BROWSER Riley Coleman November 2024 Beyond Data: Your AI Can't Read The Hidden Language of Human Decision-Making In this issue Human Decision Making AI Ignorance of Full Picture Practical Checklist for Determining AI or Human Decision Required Announcement Last Tuesday, our AI-powered performance management system flagged an employee for a performance review. The data was clear and quantifiable: missed deadlines, late arrivals, decreased output. By every quantifiable measure, it was...

VIEW IN BROWSER Riley Coleman November 2024 4 New AI Work Habits A Neurodivergent Perspective In this issue The hidden cognitive impacts of AI integration The science behind our brain's adaptation 4 new habits for maintaining healthy AI ways of working G’day! Buckle up. I'm about to take you into my journey through AI integration. I faced unexpected cognitive challenges. I developed science-backed habits to create a healthy balance with using AI tools.As AI tools, like writing assistants and...