Trustworthy AI Made Approachable

VIEW IN BROWSER Riley Coleman July 2025 The End of Global AI Cooperation as We Know It In this issue Policy change & why it impacts YOU Bias & Discrimination unchecked International Cooperation Breakdown What actions you can take to protect yourself How New Policy Changes Will Shape Your Digital Life What's Happening Right Now A new policy document from the United States has fundamentally changed the global approach to artificial intelligence development. This isn't about politics - it's...

VIEW IN BROWSER Riley Coleman August 2023 AI Experiences require Deliberate Friction In this issue Friction results in lives saved 4 types of meaningful friction Overcoming implementation challenges The Wisdom Gap: The Best AI Experiences Deliberately Slow You Down When we design AI interactions that feel seamless and frictionless, we're actually designing out the most valuable part of the partnership: human wisdom. The most successful AI system you've probably never heard of sits quietly in...

VIEW IN BROWSER Riley Coleman June 2025 Why AI Literacy Matters Now Business Risk, Talent, and the Future of Design In this issue Levers to achieving promised Accelerated Productivity from AI Unique challenges that AI presents for adapting ways of working Unique challenges & responsibilities designing for AI products & services has Last week I sat down with Joe Woodham on All Things Design podcast for a great chat — to unpack how teams can confidently build AI capability in their design...

VIEW IN BROWSER Riley Coleman August 2023 How are you adapting to change? In this issue Uncomfortable Truth Following on from Monday's email, this is another experimental newsletter article format, i am thinking of adding to existing weekly newsletter.This Wednesday newsletter will be a story based on real experiences of impacts of AI on design either from my own ways of working or clients I am working with. As I said this is an experiment - so i would love feedback at the end if you want to...

VIEW IN BROWSER Riley Coleman May 2025 Privacy Preserving Prompt Writing In this issue Strategies for Building Transparent AI Transparency vs IP, Security & Privacy How to Test for Transparency The Moment Everything Changed I still remember the sinking feeling. Four months ago, I was working with a design team when it happened. They'd been analysing weeks of user research—properly de-identified, of course. No names, no personal details, just behavioural patterns and anonymised quotes....

VIEW IN BROWSER Riley Coleman May 2025 5 Critical Moments That Make or Break Trust in AI Design In this issue AI is changing design in a fundamental way Build User Trust in AI The Quiet Foundation Observe someone interacting with an AI system and you'll notice that moment—understated yet profound—when they hesitate before accepting a recommendation. This pause represents the most valuable element in human-AI interaction: a trust assessment occurring in real time. We stand at an inflection...

VIEW IN BROWSER Riley Coleman May 2025 AI's Impact on Design Practices In this issue AI's Impact on UX Testing Using AI collective Intelligence to build your AI Mentor G'day All, This is quick note, rather than a newsletterI wanted to apologies for my break in keeping up in last couple of weeks. I have moved back to Australia and had some travel and re-establishment woos... I am getting back to my regular processes - including this newsletter from next week. I did however want to let you all...

VIEW IN BROWSER Riley Coleman August 2023 Rubber-Stamp Syndrome In this issue Are you inadvertently giving up your control of decisions? Automation Bias Unpacked Real-World Case Study _____________________ Practical Strategies for different AI Risk levels G'day, Today I want to share something saw while working with a client's team and how to prevent it happening to you. I saw something concerning while working with a design team on AI adoption. They proudly walked me through their...

VIEW IN BROWSER Riley Coleman March 2025 Hand on the wheel In this issue Urgency for change 4 front-page AI f*ck ups 2 leading case-studies for doing it right way ___________________________ 4 Simple Tasks to do in Q2 to ensure you arent the next frontpage f*&^ up My AI Wake-Up Call In early 2024, after being made redundant from Epidemic Sound, I used my gardening leave to enroll in the Ethics of AI course at the London School of Economics. What I discovered left me terrified. As a...